German Sales Coach

Job Responsibilities:

• Supports agents and team leaders in daily business - coaching, side-by-side listening, starting conversations with sales, setting anchor, objection treatment

• Organize small group workshops to promote exchange among agents.
• Support in the implementation of the monthly sales focus and achievement of the sales goals.
• Introduction and training of Fairpay/ salto
• In cooperation with training, building and maintaining a high level of sales skills to provide the customer with the “WOW” effect regarding satisfaction, problem solving and offers to optimize the customer portfolio. (NPS, FCR, sales)
• Conducting competitions to support the achievement of sales goals
• Proactive communication with the team leader, the agents and the Sales Coach TL regarding all areas of performance and customer satisfaction.
• Report progress and planning to Care2sales Manager
• Constant compliance with all rules and regulations of the account Communications AG with regard to personnel management, rules of conduct and security

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Job Requirements:

• Proficiency in German is a must (Spoken and Written)
• Very good in English is a must (Spoken and Written)
• 2 years of experience in call center and sales
• Good Coaching and Training experience
• Good Communication skills
• Good Problem-solving skills
• Very good verbal and logical reasoning
• Good Skills (Microsoft Office – G Suite)