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Majorel Montserrat

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Job Responsibilities: 
<div><strong><span><span>•</span></span><span>Monitor calls/emails </span><span>and </span><span>evaluate </span><span>agents</span><span>' performance concerning the quality of service offered through all channels</span></strong></div>
<div><strong><span><span>•</span></span><span>Compile and track performance at team </span><span>and </span><span>individual level</span></strong></div>
<div><strong><span><span>•</span></span><span>Prepare </span><span>and </span><span>analyze </span><span>internal and </span><span>external quality reports for management review</span></strong></div>
<div><strong><span><span>•</span></span><span>Hold calibrations and meetings with internal and external teams</span></strong></div>
<div><strong><span><span>•</span></span><span>Conduct presentation &amp; business simulation </span><span>with</span><span> new hires</span></strong></div>
<div><strong><span><span>•</span></span><span>Evaluate and validate customer feedback </span><span>to </span><span>identify key behaviors that drive </span><span>and </span><span>improve CSAT</span></strong></div>
<div><strong><span><span>•</span></span><span>Give recommendations </span><span>for </span><span>process improvements based on </span><span>the </span><span>customer experience and feedback</span></strong></div>
<div><strong><span><span>•</span></span><span>Provide KB </span><span>and </span><span>soft skills </span><span>sessions</span></strong></div>
<div><strong><span><span>•</span></span><span>Provide </span><span>coaching and </span><span>side-by-side </span><span>monitoring </span><span>for outliers</span></strong></div>
<div><strong><span><span>•</span></span><span>Map </span><span>the </span><span>need for training </span><span>and </span><span>onboarding programs&nbsp;</span></strong></div>

Job Requirements:
<div><strong><span><span>•</span></span><span>Minimum 6 months in Majorel</span></strong></div>
<div><strong><span><span><span>• C1 German Level</span></span></span></strong></div>
<div><strong><span><span><span>•Very Good English level</span></span></span></strong></div>
<div><strong><span><span>•</span></span><span>Excellent verbal, written and interpersonal communication skills</span></strong></div>
<div><strong><span><span>•</span></span><span>Excellent presentation skills</span></strong></div>
<div><strong><span><span>•</span></span><span>Excellent coaching skills</span></strong></div>
<div><strong><span><span>•</span></span><span>Excellent&nbsp;analytical skills</span></strong></div>
<div><strong><span><span>•</span></span><span>Good knowledge of&nbsp;MS Office</span></strong></div>
<div>&nbsp;</div>



Majorel Egypt

German Quality Coach

Agent im Call Center

Die Schulung war sehr gut, aber ich würde mehr praktische Übungen empfehlen.
Die Vorgesetzten sind fär und sehr gut. Geben immer sehr gerne Hilfestellung.
Alles super. 

Fühlte mich währenddessen fair behandelt.... im Nachgang nicht ganz so

Gut ist tatsächlich das gesamte Umfeld. Ich habe mich während des Gesprächs und auch auch für die Aufgaben sehr gut betreut gefühlt. Alle waren freundlich und ich empfand die Atmosphäre dann doch sehr locker.

Was jetzt nicht si gut war ist, dass ich im Vorfeld gerne gewusst hätte, dass man auch den Internetzugang hätte nutzen dürfen/können um evtl. auch schneller voran zu kommen. Diese Info habe ich dann von einem anderen Bewerber bekommen, der dies gemacht hatte. Somit fühlte ich mich leider im Nachgang dann doch etwas benachteiligt, da ich nie auf Idee gekommen wäre überhaupt danach zu fragen. 

Feedback Bewerbungsprozess

Insgesamt waren die verschiedenen Tests während des Bewerbungsprozesses leicht zu verstehen und auszuführen.

Die Hörprobe für den Englisch Online Test könnte wiederholbar sein, um die Einstellungen vorher anpassen zu können (falls mir dies nicht entfallen ist!)

Azubi Bewertung

Es gibt nix worüber ich als Azubi mich beschweren könnte.

Among the best

Very good and tolerant atmosphere at work, supportive environment.

Bewertung TP

Everything was excellent

Everything was well prepaired and organized. The problem was in me, and that's the resone why I don't work in that company.

Very good

Bewerbung

-ich fand sehr gut das als ich hilfe gebraucht hab mir direkt geholfen wurde

Feedback for the HR Team with a Constructive Suggestion

I would like to express my appreciation for the HR team for their highly professional and well-organized selection process. The job interview was structured, conducted with clarity, and in a positive atmosphere, leaving a strong impression.
The way you facilitated open communication and provided space for additional questions demonstrates your commitment to creating a transparent and pleasant selection experience.
Your professionalism, approachability, and ability to convey the companys values and culture played a key role in making the interview feel not just like an assessment, but also an opportunity for mutual understanding.
Constructive suggestion: One additional improvement to the selection process could be providing brief feedback to candidates after the interview. This would help them better understand their strengths and areas for development, further enhancing transparency and creating a positive candidate experience with your team.
Thank you for your effort and dedication your approach to conducting interviews contributes to the companys positive image and allows candidates to feel motivated and valued.


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<p>At <strong>Your Company Ltd.</strong>, we are a growing organization always on the lookout for talented individuals to join our team. Our focus is on developing efficient solutions for various industries while creating a work environment where every employee can reach their full potential. Our values are based on collaboration, quality, and continuous improvement.</p>

<h5>What to expect:</h5>
<ul>
<li>Supporting the planning and execution of various projects</li>
<li>Collaborating with internal and external partners</li>
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<li>Taking responsibility for assigned tasks</li>
<li>Working with a goal-oriented approach and a willingness to learn new topics</li>
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<li>Proficiency in Microsoft Office applications</li>
<li>Fluent in English and good knowledge of German</li>
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<h5>What we offer:</h5>
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<li>A responsible position in a stable and growing company</li>
<li>Flexible working hours and the option to work from home</li>
<li>Personal development opportunities and support for professional qualifications</li>
<li>A pleasant work environment with flat hierarchies</li>
<li>Attractive compensation and additional corporate benefits</li>
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<p>If you're looking for a new challenge and enjoy working in a diverse environment, we look forward to receiving your application.</p>

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