Customer Service Representative Spanish - Support Team (m/f/d) - Home Office
Are you looking for a new job working from home (anywhere in Germany)? Then this is the perfect match!
What you get
- 100% Home Office in Germany
- We provide you with the equipment you need
- Certified product and communication training
- Support network of Subject Matter Experts, Coaches and Team Leads to ensure smooth integration and development in the role
- Specialized training programs to support your progression in the field of online advertising
- Integration into an international team with a multicultural environment
- Multiple employee events, competitions, prizes and engagement activities throughout the year
- Good development opportunities within the company
- An incentive scheme where good performance is rewarded financially
- A basic salary of 2,283 € gross
- Attractive discount cooperation partners for Teleperformance employees (like fitness, fashion etc.)
- Excellent Spanish language skills (spoken and written)
- Very good English skills
- Service oriented, patient and friendly manner
- Professional communication skills and accordant soft skills
- Experience in Online Advertising & Customer Service background is advantageous
- Aptitude for sales - ability to upsell features and services
- High technical affinity and competence with PC usage (internet, Microsoft Office, troubleshooting of issues)
- Handling inbound customer requests through phone, chat and email on Digital Marketing, Billing, Editorial Content and Technical Issues with User Interface
- Collaborating with supporting teams to resolve customers queries
- Acquisition of responsibility for a unique customer and intensification of customer loyalty
- Management and Optimization of customer accounts / online search marketing campaigns on a pro-active level
- Identify optimization leads and transposition of up-selling opportunities
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With nearly 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
